Return & Refund Policy – The Click Bay

1. Return Eligibility

We accept returns only in the following cases:

• Wrong item delivered
• Damaged or defective product
• Item not as described

The product must be unused, in original packaging, and in the same condition as received.

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2. Return Request Time

You must request a return within 2–3 days of delivery. Requests made after this period may not be accepted.

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3. How to Request a Return

To initiate a return, contact us at:
📧 theclickbay935@gmail.com

Please include:

• Your name
• Order details / Order ID
• Clear reason for return
• Photo or video proof (for damaged/incorrect items)

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4. Refund Policy

• Once we receive and inspect the returned item, your refund will be processed
• Refunds are usually issued within 5–7 working days
• Refund method will depend on your original payment method (Bank, EasyPaisa, JazzCash, etc.)

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5. Exchange Policy

We offer exchanges for:

• Size issues (if applicable)
• Defective or damaged products

Exchange requests follow the same process as returns.

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6. Non-Returnable Items

We do not accept returns for:

• Change of mind
• Used or damaged items (by customer)
• Items without original packaging

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7. Return Shipping

• In case of our mistake (wrong/damaged item), we will cover the return shipping cost
• Otherwise, the customer may need to pay return shipping charges

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8. Order Cancellation

• Orders can be canceled before shipment only
• Once shipped, cancellation is not possible

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9. Contact Us

For any return or refund queries:
📧 theclickbay935@gmail.com